How do I return my books when I'm done with them?
EASY! WE PROVIDE YOUR PREPAID RETURN ENVELOPE! After your books arrive, we'll send you an envelope that has a USPS prepaid and pre-addressed label already attached. Simply open it up, place your book(s) inside, and drop the package off at the nearest USPS blue mailbox or post office. This is the only acceptable way to return books. It insures that your books are returned to the correct location and the tracking that is built into each label gives you peace of mind. It's one more thing we do to make the textbook rental process as painless as possible. When we receive your textbooks, your account will be updated to show the books were returned and you'll receive a confirmation email. This return process completes the rental cycle.
How do I pay for my textbook rental?
Credit card payments are processed securely during the checkout procedure. All major credit cards are accepted. We cannot accept cash or money orders, and we are not taking orders over the phone at this time.
What if I drop my class?
We offer 30 day worry free guarantee. If you drop your class or change your mind for any reason, return your book within 30 days of your order date for a full refund.
How much can I save?
Students typically see a savings of 50% to 85% over new or used purchases. Some students will see even greater savings of up to 90 or 95%. Just do a quick search of your books and you'll see for yourself
Will the books come directly from CampusBookRentals.com?
It depends. Some textbooks are shipped directly from one of our suppliers to your door, so they won't be branded with the CampusBookRentals.com logo. Book suppliers may leave a receipt or return labels inside the books you receive; however, these should be completely disregarded as they have nothing to do with your rental price or your method of returning the books. Your line of customer support will always be with CampusBookRentals.com and all books must be returned to the CampusBookRentals.com warehouse located in Ogden, UT.
Are the books the exact same as my school bookstore?
Yes they are; based upon the search and verification you perform. Our search function allows you to see all details of the book which will ensure that the book is the same as what is in your bookstore. Books may be paperback or hardcover at the discretion of CampusBookRentals.com and based on availability from our suppliers at the time of rental. They may also be an instructor's copy if it is determined by us or our supplier that the content is identical and it is our last option of supply. It is our policy not to ship international versions of textbooks. Should you mistakenly receive an international version from one of our suppliers, contact us immediately for a replacement copy. PLEASE REMEMBER that books are not guaranteed to have supplements such as CD's, access codes, additional study manuals, etc.
Do the books come with all supplemental materials?
Because books we provide are potentially used, we cannot guarantee that your book will include student access codes, CD ROMs, workbook packages, etc. Supplemental materials are often used or damaged during the book's initial use, and cannot be obtained or re-used. Please be sure you either have access to supplemental materials, or do not need them for your classes. Most professors do not require the supplemental materials that come with the core textbooks.
What if I need to keep my book longer than the rental period?
Our rental periods should provide ample time for you to complete your classes, but if you find yourself needing to extend your rental period or re-rent the book altogether, simply access your account, select the book or books you wish to extend or re-rent, and you will be led to several options prior to checkout. You can extend 15 or 30 days, or re-rent the book all together at a stellar discount.
What if I want to keep my book after I've rented it?
No problem. The amount you pay to purchase your book is the difference between what you already paid to rent it, and the value of the book. Simply access your account, select the book or books you wish to buy, and click the "Buy Checked" button. You'll be taken through the checkout process just like when you rented the books, and your account will be updated to show the new status of purchased.
How does loss/damage protection work and why should I protect my books?
When you select the loss/damage protection option, your book is protected against theft, loss, and damage for the entire rental period. For a very low price, you can have peace of mind that your rentals are covered so you can worry about your classes, not your books. See our Service Policy for detailed information on our loss/damage protection program.
Why is the rental price different than the last time I checked?
Rental prices are subject to change on a continuous basis according to our availability and price lists. There is no guarantee of a quoted price unless the textbook is placed in the shopping cart and checked out during that shopping session.
How do I get a quote?
Simply type in an ISBN, Author, Title, or Keyword into the search box on any of our pages. Click on the book you need, and the rental price will be displayed along with your shipping and damage protection options.